To do this, use a browser to log in to your Box account and go to Account Settings > Account. If SSO is enabled for your account, you must create a Box-specific password to supplement your SSO login. FTP as a transfer protocol does not support multi-factor authentication (MFA) as a part of single sign-on (SSO).If Box FTP Server is disabled, Box displays an Authentication Failed message when you attempt to log in from the FTP client. This option should be set to available by default. To do this, from your Admin Console, in the left navigation click Apps. To access Box's FTP server, you must set Box FTP Server to available.If an Unknown certificate dialog box displays, check Always trust certificate in future sessions.In the Filezilla Site Manager example above, leave the Port field blank as shown so it is handled automatically. Here's Filezilla Site Manager for easy storage/retrieval of your Box FTP settings:

Enterprise-level Box Admins can enable unencrypted FTP connections from their Admin Console by going to Enterprise Settings > Security. By default, Box accepts only encrypted FTPS connections. If the connection couldn’t be established, you can get more information from the status list just under the top bar where you entered the login details.Note Box supports Passive FTP. If you’ve successfully connected, you should be able to see your files and folders on the right side of the screen. Note: Click OK if you get a warning about an unknown host key.

Click on Quickconnect or press Enter to connect to the server.

This should be the one you choose for SFTP/SSH when activating access in the control panel.

Enter your Username, which is simply your domain name (), also without “www”.

Write in lowercase only, and do not use “www” in front of the domain name.

In the field Host, enter, substituting “” with your own domain name.

If you’re unsure of how to do this, you can find help in this guide.

Before you can login with SFTP, you also need to activate SFTP or SSH access in your one.com control panel. Before following the steps below, make sure you have downloaded FileZilla and have the program open in front of you. In this article, we’ll show you how to connect to an SFTP server via FileZilla.

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